Overview
Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we are unable to offer a refund or an exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Please include your invoice or order number as proof of purchase.
Non-returnable items
Custom-made, personalized and engraved items cannot be returned. The one exception is an error on our side — if we engraved or produced a personalized order incorrectly, we will exchange it or issue a full refund.
Damaged, defective or lost shipments
If your order arrives damaged or defective, contact us within 7 days of delivery at b.orleami@gmail.com with photos of the item and its packaging. We will arrange a replacement or a full refund, including shipping costs. Please keep all packaging materials until the claim is resolved.
If a shipment is lost in transit, please contact us and we will open a claim with the carrier and make it right.
How to return an item
- Contact us. Email b.orleami@gmail.com or call +972-50-8757385 to tell us you would like to return or exchange your item.
- Prepare your package. Pack the item securely using the original packing materials and include the original invoice.
- Ship it. Orders under $500 may be sent by USPS or any standard shipping method. Orders of $500 and above must be sent by USPS Registered Mail, insured for the full value of the item. Non-insured packages valued over $500 may be returned to the sender.
Return address:
OR LEAMI
Mea Shearim 6
Jerusalem, 9522901
Israel
Return shipping is arranged and paid for by the customer.
Refunds
Once your return arrives we will inspect it and email you to confirm that we received it and whether the refund was approved.
Approved refunds are issued to the original method of payment within 7 business days of inspection. Please allow one monthly billing cycle for the credit to appear on your statement.
The refund is the order total, less a 5% handling and order-processing fee and the shipping fee charged by the courier. Original shipping charges are non-refundable.
Exchanges
We exchange items that are unused and in their original condition within the same 30-day window. Contact us and we will arrange it.
Late or missing refunds
If you have not received your refund yet, check your bank account first, then contact your credit card company — it can take some time before a refund is officially posted. If you have done both and still have not received it, contact us at b.orleami@gmail.com.
Need help?
Email b.orleami@gmail.com or call +972-50-8757385 with any question about refunds and returns.