Frequently Asked Questions

 

Mezuzah Cases & Scroll Sizes

Our mezuzah cases are sold without a scroll unless a product listing explicitly states otherwise. The scroll, also known as a klaf, is sold separately. You can purchase a suitable kosher mezuzah scroll separately and select a case that accommodates its dimensions.


Shop 12 cm Kosher Mezuzah Scroll

Choosing a Jerusalem stone mezuzah case depends on your personal preference, doorway, and scroll size. Popular sizes for bedroom doors and interior doorways include 5.2, 5.9, and 7.8 inches.

Our 12 cm mezuzah scroll fits all sizes of OR LEAMI mezuzah cases. Please note that mezuzah scrolls are sold separately.

Yes! All OR LEAMI mezuzah cases are suitable for both indoor and outdoor installation, making them a beautiful addition to any doorway, inside or outside your home.

Our mezuzah cases use double-sided adhesive tape for installation.
Before mounting the case, clean the doorframe or wall and make sure the surface is completely dry and free of dust.
Follow the product-specific instructions and ensure the surface is suitable for adhesive mounting.

How to Install a Mezuzah – Step-by-Step Installation Guide | OR LEAMI

 

Shipping to the USA & Worldwide

Yes. OR LEAMI ships from Israel to customers in the United States and many destinations worldwide. Available shipping methods and prices are displayed at checkout.

Yes. Our US shipping options include free Economy delivery and Priority delivery for $12.50. The available options will be displayed during checkout.

Our estimated delivery times are:

Economy shipping: 6–19 business days, free.
Priority shipping: 3–13 business days, $12.50.

Friday and Saturday are not considered business days. Delivery estimates may vary depending on the destination, carrier operations, and customs processing.

These estimates refer to delivery and should be considered separately from order preparation time.

For US orders covered by our Delivered Duty Paid (DDP) offer, applicable import duties, customs fees, and taxes are included in the order price. There should be no additional import charges due upon delivery.

Yes. We provide a tracking number when your order is dispatched. Please include a valid mobile phone number with your order so you can receive shipping updates when available.

Yes. We ship to many international destinations. Shipping availability, delivery estimates, and costs depend on the destination and the options available at checkout. For orders outside the USA, local customs duties, import taxes, and other applicable charges are the customer’s responsibility unless stated otherwise.

 

Jerusalem Stone & Craftsmanship

Jerusalem stone is a natural stone quarried from the Judean Hills surrounding Jerusalem, deeply connected to the city’s architecture, history, and heritage.
It is genuine natural stone, not marble, known for its warm tones and unique natural textures. At OR LEAMI, we craft distinctive Jerusalem stone mezuzah cases that bring the authentic beauty, character, and heritage of Jerusalem into Jewish homes around the world.

OR LEAMI is based in Jerusalem, Israel. Our Jerusalem stone Judaica is designed and crafted in Jerusalem, with product-specific materials and manufacturing details provided on the relevant product pages.

No. Natural stone can vary in color, texture, and pattern. Because each piece is individually crafted, small variations may occur and contribute to the character of the finished product.

In addition to Jerusalem stone mezuzahs, our collection includes Judaica, Jewish home décor, personalized gifts, and handcrafted jewelry. Explore our online shop to see the current collection and the materials, sizes, and options available for each product.

 

Custom Orders & Personalized Gifts

Yes. We welcome custom design requests and personalized orders.
Contact us with your idea, preferred dimensions, wording, or design requirements.
We will review your request and confirm what is possible before you place your order.

Personalization is available on selected products. Depending on the item, options may include a name, Hebrew text, engraving, or other custom details.
Check the product listing or contact us to confirm the available options for your chosen item.

Our collection includes Judaica and decorative gifts suitable for weddings, housewarmings, and other meaningful occasions. Customization may be available on selected items. Contact us if you are looking for a specific design or personalized gift.

Orders generally ship within 5–10 business days after payment is confirmed. Preparation time may vary depending on product availability and customization requirements. Friday and Saturday are not considered business days.

For time-sensitive or custom orders, please contact us before purchasing.

 

Returns, Refunds & Damaged Orders Gifts

Please review our Refund and Returns Policy before ordering. Return eligibility, deadlines, and refund deductions depend on the product and the applicable policy. Contact us before returning an item so we can provide the correct instructions.

Personalized and custom-made items may be subject to additional return restrictions. If a product was made incorrectly due to an error on our side, please contact us so we can review the issue and arrange an appropriate solution.

Contact us within 3 days of delivery and include clear photographs of the item and its packaging. Please keep the packaging until the issue has been reviewed so we can assist you with a replacement or refund under our shipping policy.

Contact us with your order number and tracking information.
We will investigate the shipment with the carrier and help resolve the issue.

 

Payments & Customer Support

Available payment methods are displayed during checkout. Please check the checkout page for the payment options currently supported by our store.

Credit Cards & PayPal

You can contact us through the Contact page on our website or by emailing b.orleami@gmail.com. We can help with product questions, sizing, personalization, shipping, and order-related inquiries.

Whatsapp service on the green button.

For complete terms and conditions, please visit our footer area on the website.